Contact Us

If you have any queries regarding our products and services we are happy to help, simply contact our Customer Support Team.


Office Opening Hours

08:00 - 18:00 (GMT) Monday to Friday

09:00 - 17:00 (GMT) Saturday, Sunday & UK Bank Holidays


Contact Details



Telephone: +44 (0)1784 475509 (during office hours)


Postal Address: World Duty Free Group, Customer Support Team, Runnymede Warehouse, Windsor Road, Egham, Surrey, TW20 0AE  UK




If you would like to give us feedback about a recent visit to one of our stores, please click here to visit our Service Compass Survey and select "Enter as a Passenger".


Frequently Asked Questions

Many of the questions we get asked about our stores and services have been addressed within our FAQ section. If your query is not answered there, please feel free to get in touch.

Refunds & Returns

For more information on our Returns Offer, please see our Refunds & Returns page.

Price Promise

Looking for more information on our Price Promise? Click here for more details.

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