Price Promise terms & conditions

QUALIFYING FOR WORLD DUTY FREE & BIZA TAX & DUTY FREE PRICE PROMISE

 

WDFG UK LIMITED (company number 02872512) a company incorporated in England and Wales whose registered office is at 4 New Square, Bedfont Lakes, Feltham, Middlesex TW14 8HA (the "Promoter").

 

Only passengers with a valid boarding card departing from an airport with a World Duty Free and Biza Tax & Duty Free (hereinafter, “WDFG”) operating store, are eligible for the WDFG Price Promise. World Duty Free Eurotunnel Folkestone is also included in the WDFG Price Promise (excluding items purchased from World Duty Free Eurotunnel Calais). The WDFG Price Promise is not applicable to products purchased from the World Duty Free St Pancras International Store.

 

WDFG Price Promise is available on all products (excluding tobacco) purchased in the UK. Customers could be flying or traveling to destinations within the UK, Europe or outside the EU and the WDFG Price Promise will apply subject to terms and conditions. Claims must meet the detailed criteria of Comparable Products, Comparable Stores and Comparable Pricing.

 

CLAIMS

 

All claims must be made online at http://uk.worlddutyfree.com/ukm_en/price-promise

 

Claims must be made within 28 days of the purchase from WDFG and within 5 days of the cheaper comparable product being identified.

 

All applicable Price Promise refunds will be made to a valid credit or debit card.

 

COMPARABLE PRODUCTS

 

Comparable Products included within the WDFG Price Promise are those products that are identical to one another. If there are differences, including but not limited to: pack size, weight, format, packaging, colour, flavour or variety, then the products are deemed non-comparable.

 

Product exclusions: WDFG excludes tobacco and tobacco related products from the WDFG Price Promise.

 

COMPARABLE STORES

 

The WDFG Price Promise covers UK high street stores only and does not apply to items found on any online retailers, auction websites, market stalls, within mail order catalogues and membership retailers.

 

COMPARABLE PRICES

 

We cannot accept refund claims in instances where you have found a lower priced product that has been discounted in a sale, a limited period price event, where the lower price is due to a discount or promotional voucher and where the item is part of a bulk/case deal. Any discount vouchers used in-store on WDFG purchases will be applied equally across all applicable items within the transaction to create a reduced price for comparison purposes

 

OUR RIGHTS

 

The Promoter reserves the right to withhold the issue WDFG Price Promise refunds where we suspect that any false or fraudulent claim is being made or when our goodwill is being abused.

 

The Promoter reserves the right to remove individual Comparable Products from WDFG Promise.

 

The Promoter reserves the right to withdraw the WDFG Price Promise or update / amend these terms and conditions at any time.

 

If you have any questions or queries please contact World Duty Free Customer Support on 01784 475509 or via email [email protected] Opening hours 8am – 6pm Monday-Friday (excluding Bank Holidays), 9am-5pm Saturday and Sunday.

 

 

 

Correct as at 1 January 2019

 
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