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Our Price Promise
Shop with confidence at World Duty Free
We offer you exceptional year-round value across our entire product range and so our promise to you is that if you purchase anything from World Duty Free and then find the identical item cheaper on the UK high street within the next 28 days, we will happily refund the difference.
We regularly survey the prices of our fragrance, cosmetics, skincare, spirits, wine and champagne range on the UK high street. An independent company travels the country to find the brands that we stock in our airport stores in the shops you typically buy from week-in week-out. We use these observations to create an Average UK High Street Price; this is the comparison price we show our savings against.
Typically you will enjoy 20% off the Average High Street Price (where surveyed) on all of our fragrance and non-vintage Champagne. You can save up to 50% off selected spirits and you will save the equivalent of VAT on cosmetics, skincare, sunglasses*, watches* and jewellery* (*savings compared to RRP).
Making a claim
To make a claim simply complete the form below.
Claims must be made within 28 days of purchase and within 5 days of identifying a cheaper item. All Price Promise refunds will be made to a valid debit or credit card.
The World Duty Free price promise covers UK high street stores only and so does not apply to items found on market stalls, within mail order catalogues or from online only retailers and auction sites. We cannot accept refund claims in instances where you have found a lower priced product which has been discounted in a sale, where the lower price is due to a discounted promotional voucher or where the item is part of a bulk/case deal.
Please note all products in the St Pancras International store are excluded from the Price Promise.
Please view the full terms and conditions before making a claim.